At Rebelthreadsllc, we strive to ensure you are completely satisfied with your purchase. If you are not fully happy with your order, we offer a hassle-free refund process. Please review our refund policy below.
Eligibility for Refunds
We accept refund requests under the following conditions:
✔ The item must be unused, unworn, and in its original condition with all tags attached.
✔ Refund requests must be made within 30 days of the delivery date.
✔ Items must be returned in their original packaging.
✔ Proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
The following items are not eligible for refunds:
❌ Sale or clearance items (final sale).
❌ Customized or personalized items.
❌ Items damaged due to improper use or care.
❌ Items returned beyond the 14-day period.
How to Request a Refund
- Contact Us – Email our customer support at support@rebelthreadsllc.com with your order number and reason for the return.
- Approval & Instructions – Once approved, we will provide return instructions, including the return address.
- Return the Item – Ship the item back to us in its original condition. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Processing Your Refund – Once we receive and inspect the return, refunds will be issued to the original payment method within 5-7 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or full refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:
✔ Check your bank account.
✔ Contact your credit card company, as processing times may vary.
✔ If you still need assistance, reach out to us at support@rebelthreadsllc.com.
For any further questions, feel free to contact us. We appreciate your support and look forward to serving you again!
📧 Email: support@rebelthreadsllc.com