. What types of clothing do you sell?
We specialize in women’s short and long dresses, perfect for special occasions such as weddings, galas, proms, and cocktail parties.
2. Where do you ship?
We currently ship within the USA. Stay tuned for possible international shipping in the future!
3. How long does shipping take?
- Standard Shipping (USA): 3-7 business days
You will receive a tracking number once your order has shipped.
4. How can I track my order?
Once your order ships, you will receive a tracking number via email to monitor your package’s delivery status.
5. What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed, and undamaged items with original tags attached. Visit our Return Policy page for full details.
6. Can I exchange my dress for a different size or color?
Yes! If your dress doesn’t fit, we offer size and color exchanges within 7 days of receiving your order. Contact us for assistance.
7. What if my dress arrives damaged or defective?
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos, and we will assist with a replacement or refund.
8. Do you offer custom sizing or alterations?
Currently, we do not offer custom sizing or alterations. Please refer to our size chart before purchasing to ensure the best fit.
9. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover) at checkout.
10. How can I contact customer support?
For any inquiries or assistance, you can reach us via:
📧 Email: support@rebelthreadsllc.com